At Cadillac, we believe our owners deserve it all. That's why every vehicle we sell is backed by a comprehensive suite of owner benefits. Cadillac Owner Benefits give luxury owners everything they need.
CADILLAC OWNER BENEFITS
CADILLAC - LIKE NOTHING ELSE
CADILLAC PREMIUM CARE
2019 & 2020 Cadillac Vehicles
Confidence is a lifestyle. Maintaining it with your Cadillac...well, that’s ours. Our certified technicians are trained to help keep your vehicle running in optimum condition for the road ahead. All 2019 (or newer) vehicles come equipped with Cadillac Premium Care. Services include:
2017 & 2018 Cadillac Vehicles
All 2017 and 2018 Cadillac vehicles (excluding 2017 XT5) include select maintenance services for 3 years or 36,000 miles. Services include:
2017 XT5 & All 2011-2016
2017 XT5 and 2011-2016 Cadillac vehicles cover select maintenance services for 4 years or 50,000 miles. Services include:
OVERVIEW OF SERVICES
PREMIUM CARE MAINTENANCE
A maintenance program that provides more piece of mind by covering select maintenance services. 2017 and 2018 Cadillac vehicles, with the exception of the 2017 Cadillac XT5, are covered for 3-years or 36,000 miles1. The 2017 Cadillac XT5 and all 2011 to 2016 Cadillac vehicles are covered for 4-years or 50,000-miles1. The Premium Care Maintenance Program is fully transferrable.
WARRANTY PROTECTION
The Cadillac 6-year or 70,000-mile1 Powertrain Warranty offers more years and miles standard than BMW, Mercedes-Benz and Audi. In addition, our 4-year or 50,000-mile1 bumper-to-bumper warranty covers repairs on your entire vehicle, including parts and labor, to correct any concerns in materials or workmanship.
DIAGNOSTICS BY ONSTAR
With the most comprehensive advanced diagnostics, maintaining your Cadillac can be as simple as checking your email or OnStar RemoteLink mobile app.2
CONNECTIONS BY ONSTAR
OnStar allows you to make and receive Hands-Free Calling5 safely in your Cadillac. Available OnStar with 4G LTE and built-in Wi-Fi® hotspot6 is capable of supporting seven mobile devices at once, and utilizes a high-speed, highly reliable 4G LTE connection to help you stay better connected to the world around you.
EMERGENCY BY ONSTAR
In a crash, built-in sensors can automatically alert a specially trained OnStar Advisor who is immediately connected into your Cadillac to see if you need help sent to your exact location.3
SECURITY BY ONSTAR
OnStar can use GPS technology to help authorities quickly locate and recover your stolen vehicle, and can even send a remote signal to gradually slow down your vehicle to aid in its recovery.4
NAVIGATION BY ONSTAR
An OnStar Advisor can download turn-by-turn directions to your Cadillac. A voice will then call out every turn, or the directions can be sent to your navigation system, if equipped.
ROADSIDE ASSISTANCE
Cadillac has standard Roadside Assistance services for 6 years or 70,000 miles1. This 24/7 program provides lockout, towing, refueling, Dealer Technician Roadside services and more. If your vehicle is equipped with an active OnStar subscription, simply press the blue button for assistance. If not, please call 1-800-224-1400 for roadside service.
COURTESY TRANSPORTATION
The Cadillac Courtesy Transportation program provides alternative means of travel and/or reimbursement of certain transportation expenses if your Cadillac requires warranty repairs within 6 years1 or 70,000 miles1.
PREMIUM CONCIERGE
Your time is precious. That is why Cadillac now offers door-to-door Premium Concierge Service. You can choose to receive your new vehicle at home, at your business or another location of your choosing. You also have the opportunity to have your vehicle picked up and returned to you when it requires service or maintenance. Simply make an appointment online or by calling your dealership.
FOLLOW-UP VEHICLE ORIENTATION
You've covered the basics, now take a closer look. A Follow-up Vehicle Orientation ensures you get the most out of your new Cadillac's features - wherever and whenever you want. After you've become familiar with your vehicle, schedule a Follow-Up Vehicle Orientation directly from your dealership's website to have your questions answered and begin to master the advanced technologies in your new Cadillac.
Contact Us
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Hours
- Monday 9:00 am - 8:00 pm
- Tuesday 9:00 am - 8:00 pm
- Wednesday 9:00 am - 8:00 pm
- Thursday 9:00 am - 8:00 pm
- Friday 9:00 am - 7:00 pm
- Saturday 9:00 am - 6:00 pm
- Sunday Closed
Disclaimer(s)
1 Service can only be performed at Cadillac dealerships and visit must occur within first 12 months of ownership. Does not include air filters.
2 Whichever comes first. See dealer for details.
3 Limitations apply.
4 Receive 2 years of OnStar Safety and Security with Navigation services plus 6 months of Remote Access. When you select a monthly plan within 60 days from vehicle delivery, you'll receive an additional 18 months of Remote Access at no additional charge when you associate an approved payment method on file to your account and authorize recurring payments for your service plan. The amount and frequency of each recurring payment are based upon the service(s) and payment interval(s) you select from the options provided. After the trial expires, OnStar will automatically bill your payment method monthly at then-current standard monthly rates. Plans containing 4G LTE data will be billed every 30 days by AT&T. You may cancel at any time by pushing your blue OnStar button or calling 1.888.466.7827. May not be combined with other offers or retroactively applied. Offer subject to change. Certain services require working electrical system, cell reception and GPS signal. OnStar links to emergency services. See onstar.com for details.
5 Map coverage available in the U.S., Puerto Rico and Canada. See onstar.com for details and limitations.Â
